As part of our committment to offering our services more flexibly, the surgery offers a secure online system that is integrated with our practice appointment and prescriptions system. We offer you online access to the following range of services:
- Appointment Booking – book and cancel appointments online;
- Repeat Prescriptions – order your repeat prescription online and pickup from the surgery.
- Secure Messaging - send messages to the practice securely.
Unfortunately we cannot accept prescription requests over the telephone. We require two full working days to process prescriptions and possibly longer if what you are requesting is not on your regular repeat medication list.
Our online service is provded by SystemOne from SystemOne, the UK’s leading IT supplier in Primary Healthcare.
To ensure that only genuine patients use the service, you must first personally obtain a Registration Letter from the surgery. To obtain this, you need to come into the surgery. The Registration Letter will provide you with secure information that will allow you to create an online account.
Confidentiality and Security
Information sent via Online Services is encrypted. This means that messages you send cannot be intercepted or read by others, and only you and the practice are able to see your personal information.
Personal information belonging to patients who do not request an Online Service account will not be accessible over the internet. We will only enable the internet access facilities provided through Online Services if you request us to do so, allowing you secure access to your medication and your appointment details. Your other medical information will not be accessible. If you change your mind, you can ask for your Online Services account to be deactivated at any time.