As part of our committment to offering our services more flexibly, the surgery offers a secure online system that is integrated with our practice appointment and prescriptions system. We offer you online access to the following range of services:
- Appointment Booking – book and cancel appointments online;
- Repeat Prescriptions – order your repeat prescription online and pickup from the surgery or a chemist of your choice.
Unfortunately we cannot accept prescription requests over the telephone. We require three full working days to process prescriptions and possibly longer if what you are requesting is not on your regular repeat medication list.
Our online service is provded by SystemOne from SystemOne, the UK’s leading IT supplier in Primary Healthcare.
To ensure that only genuine patients use the service, you must first personally obtain a Registration Letter from the surgery. To obtain this, you need to come into the surgery bringing in 1 form of picture ID (passport or Driving Licence) and 2 proofs of residency (Utility Bills, letter of confirmation from your Landlord, Bank statement etc). If you do not have picture ID then a birth certificate will suffice. The Registration Letter will provide you with secure information that will allow you to create an online account. This service will be disabled if you constantly make appointments online and either fail to attend or cancel within 1 hour of your appointment time. As we all know, appointments to see a Doctor are very precious and in great demand.
Confidentiality and Security
Information sent via Online Services is encrypted. This means that messages you send cannot be intercepted or read by others, and only you and the practice are able to see your personal information.
Personal information belonging to patients who do not request an Online Service account will not be accessible over the internet. We will only enable the internet access facilities provided through Online Services if you request us to do so, allowing you secure access to your medication and your appointment details. Your other medical information will not be accessible. If you change your mind, you can ask for your Online Services account to be deactivated at any time.
Online Access To Medical Records
Online services has expanded to include not only Appointments and Prescriptions but now you can also view parts of your medical records including:- Demographic data; Investigation results (including numerical values and normal ranges); Problems/Diagnosis; Procedure codes (Medical and Surgical) and codes in consultations (symptoms and signs); Biological values (BP and PEFR); Immunisations; Medication & Allergies and adverse reactions.
In order to register for online services, we request that patients attend the surgery in person having completed the Application for online access to my medical record after having read the Patient information leaflet for online access. Due to the highly confidential nature of the data patients are requested to bring in TWO forms of ID, one of which must contain a photo i.e passport; driving licence or Bank Statement. If you already have access to online services we request that you still complete the form and bring in ID as mentioned above.
NHS England recommend that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once the child reaches the age of 11, especially in light of the extended access to medical records in 2015 as well as appointment booking and requesting repeat prescriptions. Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Langley House has decided to adopt the most practical approach and withdraw parents’ access as soon as the child reaches 11 unless there are exceptional circumstances. A young person may decide at a point, once they are mature enough to act autonomously, to request access themselves