As part of our committment to offering our services more flexibly, the surgery offers a secure online system that is integrated with our practice appointment and prescriptions system. We offer you online access to the following range of services:
- Appointment Booking – book and cancel appointments online;
- Repeat Prescriptions – order your repeat prescription online and pickup from the surgery.
- Secure Messaging - send messages to the practice securely.
Unfortunately we cannot accept prescription requests over the telephone. We require two full working days to process prescriptions and possibly longer if what you are requesting is not on your regular repeat medication list.
Our online service is provded by SystemOne from SystemOne, the UK’s leading IT supplier in Primary Healthcare.
To ensure that only genuine patients use the service, you must first personally obtain a Registration Letter from the surgery. To obtain this, you need to come into the surgery. The Registration Letter will provide you with secure information that will allow you to create an online account.
Confidentiality and Security
Information sent via Online Services is encrypted. This means that messages you send cannot be intercepted or read by others, and only you and the practice are able to see your personal information.
Personal information belonging to patients who do not request an Online Service account will not be accessible over the internet. We will only enable the internet access facilities provided through Online Services if you request us to do so, allowing you secure access to your medication and your appointment details. Your other medical information will not be accessible. If you change your mind, you can ask for your Online Services account to be deactivated at any time.
Online Access To Medical Records
For many years now, patients have been able to order their repeat medication and books appointments via our online, password-protected system. From 1.4.15, you can also view summary medical record information including any allergies and adverse reactions. This will be expanded during 2015 and it is hoped will include test results, letters, immunisations and consultations. If you wish to do join our “online” community, please contact reception to complete a form and bring two forms of identification with you, one of which should be photo ID. We apologise for the bureaucracy but with fuller access to medical records, we have ensure the highest standards of data protection and patient confidentiality. Patients already registered for online access need take no further action; you will now see additional information displayed on your computer screen.
NHS England recommend that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once the child reaches the age of 11, especially in light of the extended access to medical records in 2015 as well as appointment booking and requesting repeat prescriptions. Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Langley House has decided to adopt the most practical approach and withdraw parents’ access as soon as the child reaches 11 unless there are exceptional circumstances. A young person may decide at a point, once they are mature enough to act autonomously, to request access themselves